| Pages in topic: [1 2] > | Poll: Have you ever sent an invoice to the wrong client? Thread poster: ProZ.com Staff
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This forum topic is for the discussion of the poll question "Have you ever sent an invoice to the wrong client?".
This poll was originally submitted by Dora Evagelinaki
View the poll here
A forum topic will appear each time a new poll is run. For more i... See more This forum topic is for the discussion of the poll question "Have you ever sent an invoice to the wrong client?".
This poll was originally submitted by Dora Evagelinaki
View the poll here
A forum topic will appear each time a new poll is run. For more information, see: http://proz.com/topic/33629 ▲ Collapse
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well, I hadn't saved the changes made to the template, and the file was still open, so what I sent was wrong
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I'm always careful about this kind of things. Some clients might get upset or offended.
| | | | caro.tulu
Germany
Local time: 22:24
German to English
| I chose other... | Jul 23, 2009 |
because I sent the invoice to the right person but forgot to edit part of the information so the client got information for a previous translation with another client. :-/
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Amal Al-Arfaj
Saudi Arabia
Local time: 23:24
Member (2005)
English to Arabic
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| Same here... | Jul 23, 2009 |
Caroline Tulubjeva wrote:
because I sent the invoice to the right person but forgot to edit part of the information so the client got information for a previous translation with another client. :-/
| | | | Paola Prodan 
Argentina
Local time: 17:24
English to Spanish
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I attached the wrong invoice to my email message.
The translation file was the right one, but the invoice belonged to another client. Fortunately, it happened with a client I've been working for many years so they just laughed at me and told me that the invoice I sent wasn't for them.
It happened after a long project was finished and I was very tired that day. But it reminded being really careful with those details, even when your brain isn't working anymore...
H... See more I attached the wrong invoice to my email message.
The translation file was the right one, but the invoice belonged to another client. Fortunately, it happened with a client I've been working for many years so they just laughed at me and told me that the invoice I sent wasn't for them.
It happened after a long project was finished and I was very tired that day. But it reminded being really careful with those details, even when your brain isn't working anymore...
Happy translating!
Paola ▲ Collapse
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Actually, I sent it to the right client but it somehow ended with the wrong one!!! Don't ask me how.
I actually replied to the earlier e-mail and it was correct. But sometime later I received an e-mail from another client (same first name) informing me about the error. But the body of the e-mail showed the e-mail address of the client to whom I wanted to send the e-mail.
I know I didn't do it but...
Send e-mail to A but B gets it. The e-mail shows th... See more Actually, I sent it to the right client but it somehow ended with the wrong one!!! Don't ask me how.
I actually replied to the earlier e-mail and it was correct. But sometime later I received an e-mail from another client (same first name) informing me about the error. But the body of the e-mail showed the e-mail address of the client to whom I wanted to send the e-mail.
I know I didn't do it but...
Send e-mail to A but B gets it. The e-mail shows the e-mail id of A.
Now I know that this can happen but I don't know the reason.
This is indeed strange. Or maybe there was some problem with g-mail. But I didn't get an error message. ▲ Collapse
| | | | Nora Mahony
Ireland
Local time: 21:24
Italian to English
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| Not yet, but I can see how it happens! | Jul 23, 2009 |
I have several clients who share first names, so when you begin typing in the TO: box, they all pop up.
When I saw the poll on the homepage here I thought, 'OH GOD!'
We all make mistakes. I say wait until you're fully alert to invoice, and focus on nothing else when you do it.
Easier said than done!
Buon lavoro.
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Jenn Mercer
United States
Local time: 16:24
Member (2009)
French to English
...but now I have another little phobia to add to my collection! Seriously though, I am sure I will take a second look at any invoices which I send from here on out, which will only help to insure that I don't have this problem in the future.
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It happened in a hectic day when I've done and submitted a couple of small jobs along with invoice. In essence I ended up in sending same invoice to these different clients.
How embarrassing!
[Edited at 2009-07-23 14:08 GMT]
| | | | Elisabete Cunha
Portugal
Local time: 21:24
Member (2006)
English to Portuguese
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But this would be very difficult to happen in my situation, because I check all my invoices 2 or 3 times before sending them. It's one of my little obsessions.
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I did once invoice a client for a job I didn't do...
I had the PO, but the job had been cancelled, and when I was invoicing at the end of the month I just created an invoice for it with all the other POs... oops!
(Un?)fortunately the client didn't pay it...
Extremely embarrassing!!! (Note to self - and everyone else - delete all cancelled POs immediately! ... See more I did once invoice a client for a job I didn't do...
I had the PO, but the job had been cancelled, and when I was invoicing at the end of the month I just created an invoice for it with all the other POs... oops!
(Un?)fortunately the client didn't pay it...
Extremely embarrassing!!! (Note to self - and everyone else - delete all cancelled POs immediately!) ▲ Collapse
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Interlangue (X)
Angola
Local time: 22:24
English to French
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| Don't think so, at least cannot remember doing it | Jul 23, 2009 |
But I know sometimes my invoice does not show the right reference of a specific job...
| | | | Mark Nathan
France
Local time: 22:24
Member (2002)
French to English
+ ...
| Once, years ago | Jul 23, 2009 |
I attached the wrong invoice to an email.
The surprising thing was that the agency I sent it to only noticed that the rates were higher than usual (they did not notice the wrong address or that it related to work that they knew nothing about).
So they proceeded to send me a ranting email about how could I raise my rates without discussing it, I had abused their trust etc.
They did not say that they would not pay the invoice - but seemed to think that they could negotia... See more I attached the wrong invoice to an email.
The surprising thing was that the agency I sent it to only noticed that the rates were higher than usual (they did not notice the wrong address or that it related to work that they knew nothing about).
So they proceeded to send me a ranting email about how could I raise my rates without discussing it, I had abused their trust etc.
They did not say that they would not pay the invoice - but seemed to think that they could negotiate a bit if they complained.
Of course I immediately told them it was just a mistake, and all was forgiven.
In fact, it worked out quite well, because later in the year I asked if I could increase my rates and they readily agreed - perhaps having been "softened" by the invoice that they temporarily thought they were going to have to pay.
Not a bad technique! ▲ Collapse
| | | | Joan Berglund
United States
Local time: 16:24
Member (2008)
French to English
| No - although I have numbered them wrong a few times | Jul 23, 2009 |
My numbering system is to use client initials and the date of the job, or the invoice if it is for multiple jobs. When I start a new invoice, my accounting system automatically advances the previous number by one, changing the year, which I don't want changed, and leaving the wrong initials. To get the correct number, I have to change it by hand. I wish my accounting system would just leave things alone, then I would at least get a warning that I am creating two invoices with the same number.... See more My numbering system is to use client initials and the date of the job, or the invoice if it is for multiple jobs. When I start a new invoice, my accounting system automatically advances the previous number by one, changing the year, which I don't want changed, and leaving the wrong initials. To get the correct number, I have to change it by hand. I wish my accounting system would just leave things alone, then I would at least get a warning that I am creating two invoices with the same number.
On the other hand, I do live in fear of sending the wrong NDA to the wrong client since it almost happened a few days ago- not the best way to impress them with my careful security. Normally, I only get one or two serious new client inquiries a month, but it is 1 or 2 a day just lately, and it is hard to keep the prerequisite paperwork straight. Not to mention, I have not seen much actual increase in income for all the increase in paperwork so far, but I live in hope. ▲ Collapse
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