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2.1 - Hoćete li me smatrati »članom« portala ProZ.com ako ne platim?
Ne. Pojam »član« rezerviran je za one koji uplate članarinu. (Na početku se pojam »član« koristio općenito na način da je obuhvaćao sve prijavljene osobe. Terminologija je promijenjena 2005. godine na način da odražava činjenicu da su prihodi od članova ono što omogućuje postojanje portala.)
2.2 - Kako mogu uplatiti članarinu?
Uplatu Vaše članarine možete izvršiti na jedan od sljedećih načina:
kreditnom karticom
putem PayPala
putem Moneybookersa
čekom ili novčanom uputnicom (isključivo za plaćanja u USD)
2. Kliknite na poveznicu »uplatiti odmah« koja se nalazi uz opciju članstva koju ste odabrali
3. Slijedite upute na narednim stranicama za izvršenje uplate Vaše članarine.
Molimo, primite na znanje da ovisno o načinu plaćanja koji koristite, status Vašeg članstva možda neće biti ažuriran istog dana. Primjerice, ako ste platili bankovnom doznakom, može potrajati do dva tjedna prije nego što primimo Vašu uplatu.
Članarine za obnovu članstva niže su od prve (nove) članarine.
Lokalne opcije plaćanja dostupne su u pojedinim državama, pri čemu stanovnici imaju mogućnost kupnje članstva u lokalnoj valuti i po sniženoj cijeni u odnosu na online cijene članarina.
Osim toga, odjednom je moguće kupiti ili obnoviti članstvo na dvije, tri, pet ili deset godina i to po sniženim cijenama u odnosu na jednogodišnje članarine. Ulagači u produženo članstvo su članovi portala ProZ.com koji su odlučili unaprijed uložiti u članstvo na tri ili više godina.
2.4 - Ako postanem član, mogu li očekivati povrat svog ulaganja?
Nemam nikakvih jamstava, ali veliki postotak ispitanih članova trenutno bilježi ostvarivanje pozitivnog povrata ulaganja. Ukupno gledajući, gotovo devedeset posto članova ostvaruju pozitivan povrat u roku od godinu dana. Više od četrdeset posto njih bilježi pozitivan povrat u roku od 3 mjeseca. To je moguće zbog toga što vrijednost pronalaženja jednog jedinog novog klijenta sve više prelazi godišnje troškove članarine. (Podaci iz lipnja 2005. godine)
2.5 - Donosi li članstvo ikakvu razliku u brzini kojom mogu očekivati pronalaženje novih klijenata?
Da. Vjerojatnost pronalaženja novih klijenata je četiri puta veća za članove u odnosu na korisnike koji nisu članovi portala. Ta se razlika povećava uvođenjem novih svojstava koji su dostupni samo članovima te rastom broja ljudi koji se odluče pridružiti portalu ProZ.com. (Stanje do lipnja 2005. godine)
2.6 - Hoće li mi članstvo na portalu ProZ.com doista pomoći u pronalaženju klijenata? Zar moje ovlaštenje/moja diploma nije važnija?
Te dvije stvari nisu u sukobu. Članstvom povećavate Vašu izloženost kako bi Vas potencijalni klijenti mogli češće pronaći (Vas i Vaše službene potvrde!). Ako ništa druga, posjedovanje ovlaštenja i diploma povećava opseg u kojemu možete iskoristiti prednosti članstva.
2.7 - Zašto članovi (to jest oni koji plaćaju članarinu) dobivaju pogodnosti kada je u pitanju pronalaženje klijenata? Samo zato što plaćate ne znači ujedno da ste dobri.
Ne preporučamo da prevoditelji obavljaju komercijalne poslove bez da im za to bude plaćeno. (Prevođenje za neprofitne organizacije je druga stvar. Ne vidimo puno štete u tome da se nude besplatni prijevodi ako posao neće biti prodan.)
Istom logikom, mi u ProZ.com-u nudimo brojne besplatne usluge, ali podvlačimo crtu kod komercijalnog rada. U osnovi, izloženost prema klijentima koji plaćaju je usluga koju naplaćujemo. Zauzvrat Vašeg ulaganja, radimo jako puno za Vas, a statistički podaci pokazuju da se članstvo isplati profesionalnim prevoditeljima u bilo kojoj državi i u bilo kojoj fazi njihove karijere.
2.8 - Zašto članarinu naplaćujete prevoditeljima umjesto tvrtkama koje ih traže?
Ako ste prevoditelj, mi iz tima portala ProZ.com radimo za Vas. Držimo da je naš posao pružiti Vam alate i mogućnosti koje možete koristiti radi širenja Vašeg poslovanja i unaprjeđivanja Vaše profesije. Radimo jako puno i imamo osjećaj da uspjevamo našim članovima pružiti izuzetnu vrijednost i uslugu. Primjereno je i potrebno da svoj rad naplatimo.
2.9 - Što ako odlučim da nisam zadovoljan svojim članstvom? Mogu li dobiti povrat novca?
Da. ProZ.com jamči potpuno zadovoljstvo. Ako niste u potpunosti zadovoljni članstvom na portalu ProZ.com, podnesite zahtjev za podršku u kojemu ćete naznačiti način na koji želite primiti povrat novca zajedno s podacima o računu. Dobit ćete razmjerni povrat novca, umanjen za sve naplaćene naknade na uplatu.
Napomena: Izravni povrat novca za kupnju s većinom kreditnih kartica moguć je do 60 dana nakon kupnje. Nakon 60 dana, povrat može biti obrađen načinima plaćanja poput servisa PayPal ili Moneybookers, čeka ili bankovne doznake. Zbog visokih naknada za prijenos sredstava, za izvršenje povrata obično se ne daje prednost bankovnim doznakama te ProZ.com ne obavlja povrat putem Western Uniona.
2.10 - How can I benefit from the new automatic subscriptions?
As of 2016, new annual automatic subscriptions are available for membership, when you choose to pay via credit card or PayPal. Opting for a subscription costs less than manual renewals, and you never have to worry about your membership lapsing. You can, of course, stop or start a subscription at any time from your membership management page.
2.11 - Where can I see the status of my membership and subscription?
You can see your membership type, renewal dates, subscription and billing information, and manage details of your ProZ.com membership on the membership management page. To access it, mouse over your name at the top right corner of the site and select the option Manage.
2.12 - Izvršio sam plaćanje članarine, ali članstvo još nije aktivirano. Što nije u redu?
Ako ste izvršili plaćanje članarine, a članstvo još nije aktivirano/produženo, molimo podnesite zahtjev za podršku i dostavite sljedeće podatke:
1. korišteni način plaćanja
2. plaćeni iznos (kupljena stavka članarine)
3. datum plaćanja
4. identifikacijski broj transakcije
5. adresa e-pošte za PayPal/Moneybookers (ako je korišten bilo koji od ova dva načina plaćanja)
6. identifikacijski broj transakcije PayPala/Moneybookersa (ako je korišten bilo koji od ova dva načina plaćanja)
7. ime vlasnika bankovnog računa (u slučaju plaćanja izvršenog bankovnom doznakom)
Ovi podaci će pomoći ovlaštenim djelatnicima portala u pronalaženju Vaše uplate i obradi Vaše kupnje.
2.13 - Ako obnovim svoje članstvo prije njegovog isteka, što će se dogoditi s mojim datumom obnove?
Svaki put kada izvršite uplatu za obnovu članstva ili, primjerice, za promociju softvera koja uključuje šest mjeseci članstva, to vrijeme dodajemo Vašem trenutno preostalom vremenu trajanja članstva.
Primjerice, ako Vaše članstvo istječe za tri mjeseca, a Vi uplatite članarinu za godinu dana, datum obnove Vašeg članstva bit će za 15 mjeseci.
2.14 - Mogu li uplatiti članarinu u ime kolege?
Da. Možete uplatiti članarinu u ime drugog korisnika portala te tada jednostavno uplatite članarinu kao da je za Vaš račun, a nakon toga podnesite zahtjev za podršku s naznakom identifikacijskog broja korisnika i imena koje Vaš kolega koristi na portalu kako bi ovlašteni djelatnici portala mogli prenijeti uplaćenu članarinu.
2.15 - Koji je datum isteka mog članstva?
Datum isteka ili produženja Vašeg članstva je datum koji je prikazan kada mišem pređete preko Vašeg imena na vrhu stranice portala.
Informacije o datumu isteka Vašeg članstva možete također vidjeti na stranici za članstvo.
2.16 - Hoće li moje članstvo automatski biti produženo po isteku?
Vaše se članstvo automatski produžuje ako ste prilikom posljednje uplate članarine koristili mogućnost plaćanja putem PayPala. U protivnom, morat ćete obnoviti članstvo prema postupku koji je opisan ovdje.
2.17 - Želio bih uplatiti članarinu/obnoviti svoje punopravno članstvo za dulje razdoblje. Je li to moguće?
Da, možete uplatiti članarinu/obnoviti Vaše punopravno članstvo za 3, 5 ili 10 godina. Sve mogućnosti možete vidjeti ovdje.
2.18 - Mogu li uplatiti/obnoviti svoje punopravno članstvo za kraće razdoblje (primjerice za manje od godinu dana)?
Da, možete uplatiti/obnoviti svoje punopravno članstvo na samo šest mjeseci.
2.19 - Mogu li zatražiti prekid članstva ako određeno vrijeme neću biti dostupan?
Zahtjeve za prekid članstva vrednuje osoblje portala od slučaja do slučaja. U slučaju rodiljnog dopusta, godišnjeg odmora, bolesti ili žalovanja, članovi mogu dobiti dopuštenje za zamrzavanje ili prekid članstva. Međutim, zahtjevi će se pojedinačno vrednovati i član će možda morati dostaviti dokaze koji potvrđuju valjanost razloga za podnošenje zahtjeva.
Prekid članstva možete zatražiti jednostavnim podnošenjem zahtjeva za podršku i dostavljanjem svih relevantnih dokaza kako bi osoblje portala moglo razmotriti vaš zahtjev i odlučiti.
2.20 - What happened with partial and student memberships?
As of October 2016, partial and student memberships are no longer available. As time went by, these alternative options to full professional ProZ.com membership were being selected by users less and less. For this reason, and as ProZ.com membership has become more accessible, these options have been discontinued.
You can also see each new feature release in the Plus package, view introductory videos, and give feedback on the Plus service package landing page.
3.2 - Will members who choose the Plus package have advantages in the traditional ProZ.com directory over those who choose the Standard package?
Directory ranking will not be affected by which membership package you have-- sorting will still be done with members in the first layer of results (regardless of membership package).
3.3 - What is meant by new client channels external to ProZ.com in the Plus extras?
The internet is going the way of the cloud, and in principle cloud technology presents the opportunity for the ProZ.com team to take steps to promote the services of ProZ.com members beyond the confines of ProZ.com. Imagine an LSP or client using, say, a mobile app to access you directly for translation or interpreting services, without ever needing to go to ProZ.com. Cloud technology makes that possible, and we have been taking steps in that direction.
3.1 - How far along is the effort to establish that sort of new client channel?
Efforts are continuously developing, as it takes time for habits to change. We believe this is the future. What we have seen so far is that client activity at TM-Town is increasing, and separately, there are a few agencies already using ProZ.com cloud and API services to discover the services of ProZ.com members from within their own management systems.
Since 2018, ProZ.com is also in partnership with Boostlingo, connecting interpreters to end clients through their platform. If you are interested in becoming a Boostlingo interpreter, apply to the Interpreters Pool and submit a support request with your relevant credentials, and a ProZ.com team member will get in touch with you.
As new partnerships and external channels become available, ProZ.com will continue to announce them.
3.2 - What external channel-related features have been released so far?
These are all detailed on the Plus service package landing page. From there you can read about each release, view introductory videos, and provide your feedback.
3.3 - The value of the external client connections included in the Plus package is shown as U$D144+. Where does that figure come from?
The value of the external client connections is difficult to quantify at this time. But we can say that membership in one of the external channels alone, TM-Town, costs U$D144 and is included in the Plus package.
3.4 - I already have a paid TM-Town membership. What happens when I buy the Plus package?
Your current TM-Town membership will be synced/extended to match the renewal date of your ProZ.com membership. If you are on a paid monthly plan, your payments will be stopped. If you are on a paid annual plan, you will be refunded the prorated amount of the remainder of your membership period.
3.5 - I am not interested in TM-Town, and the concept of external channels seems too vague to me right now.
In that case, to be on the safe side, you might want to assume a value of zero for external channel.
3.4 - How is the value of the basket of tools from ProZ.com partners calculated?
That is the sum total of the value of licenses confirmed so far to be included in the basket. It is planned that more will be added as the Plus package moves forward.
3.5 - Will more features and services be added to the Plus package in the future?
Yes. Just as the Standard package has been continuously built up over the years, so too will new benefits be added to the Plus package over time.
3.6 - Will most of ProZ.com's efforts be directed at increasing the value of the Plus package, moving forward?
Although decisions of which package to include a new feature or tool in will be made on a case-by-case basis, it is safe to assume that the majority of ProZ.com investment will be made in increasing the value of the Plus package to members.
3.7 - What if I am not interested in some features of the Plus package?
If you are not interested in using a part of the Plus package, no problem, just don't use it. All of the extra services and features are permission-based, allowing you to use what you want, in accordance with your own preferences and needs.
3.8 - Can I upgrade from Standard to the Plus package?
Yes. In checkout, your current membership will be calculated into a discount towards purchase of the Plus package. The discount will depend on the length of remaining membership.
3.9 - Mogu li preći na niže / punopravno članstvo?
Da. Vrstu članstva može promijeniti u svako doba. U tu svrhu jednostavno uplatite članstvo koje biste željeli imati i podnesite zahtjev za podršku.
Ako odlučite prijeći na više punopravno članstvo, otprilike polovica Vaše preostale ranije članarine dodat će se novom roku trajanja članstva.
Ako odlučite preći na niže članstvo, otprilike dvostruki preostali dio Vaše članarine dodat će se novom roku trajanja članstva.
3.10 - Why is there no money back guarantee offered with the Plus package?
The nature of some of the services offered in the Plus package means that third-party licenses, payments to trainers and other partners may be made by ProZ.com at the time of your membership purchase, and those will not necessarily be refundable to ProZ.com. Instead of a pro-rated refund on your Plus package, you will be offered the option to switch to the Standard package. However, if you are in any way unsatisfied with your Plus package experience, submit a support request, we want to hear from you.
4 - New premium monthly membership option (with website, AI tool, and personalized consulting)
In September 2023, ProZ.com released a new premium monthly option for membership, which includes all of the benefits and tools of the Plus subscription, plus access to your own website and hosting, your own AI translation tool, and personalized consulting from the ProZ.com team to help you leverage these options to meet your professional objectives.
The new premium monthly option is available via a subscription at $25 a month. Considering that some of the benefits included in this subscription (a CAT tool, website and hosting, AI tool, free training courses, etc.) would, if purchased separately, cost around $25 a month each or more, this new option is the best deal that ProZ.com has offered freelance language professionals to date.
4.1 - What does the ProZ.com website service for Premium subscribers include?
As a ProZ.com Premium member you get your own professional website designed by experts, at your own domain, included in the monthly membership fee (website hosting, alone, can cost $25/month elsewhere, and website design may cost thousands.)
4.2 - What features are included in the hosting plan?
Premium member websites may have different hosting plans depending on the website’s purpose. For a complete list of features included in your hosting account, please contact site staff.
4.3 - Does the website service include domain registration services along with hosting?
Most hosting packages include a custom domain free for one year. You can connect the domain name to your site after ProZ.com provisions the hosting package. The free domain name voucher is valid for 60 days from the date of purchase. If the voucher is not used within this period, you will need to contact the Wix Support Center to request an extension.
4.4 - Can I upgrade or downgrade my hosting plan as my website grows?
The website hosting service offers ProZ.com support for general service needs. For specific, mostly technical issues, please contact hosting service provider support.
4.5 - What is the setup process for getting my website up and running?
Once you start your Premium membership subscription, you will be paired up with a member of the ProZ.com team to start working on your website. You will start by defining your website’s purpose, sections, images, texts and style. Then, staff will design a first version of your website, purchase and activate a hosting package for you, and transfer access so that you can add more information, update texts, localize it into different languages, and make any other changes that you consider necessary. In this transfer process you will also need to set up your domain (you may use a new domain name or use an already-registered one). Once the domain name has been set, your website will be ready for publishing.
5.1 - Do you provide email hosting along with website hosting?
Premium member hosting plans may be different. For a complete list of features included in your hosting account, please contact site staff.
5.2 - Can I request multiple websites?
For the time being, only one professional website is available for each member.
5.3 - Can I have my own website in various languages?
Yes. On Wix, go to “Settings” > “Language & region” > "Add Languages". You will need to add an extension to your site called "Wix Multilingual."
5.4 - How do I access my website/hosting account?
If you are a Premium membership subscriber and you have already had your onboarding call with a staff member, check with them. Or else, if your website has already been transferred to you, look for the “Manage website” option in the menu that displays when mousing over your name on the ProZ.com site header.
5.5 - Can I transfer my existing Wix website to a ProZ.com Wix account?
No, but if you are a ProZ.com member with an active Premium membership subscription you can request a new website to be designed for you by ProZ.com website experts.
Korporativno članstvo je oblik članstva na portalu ProZ.com koje je posebno osmišljeno za korporativne korisnike portala ProZ.com, poput prevoditeljskih tvrtki/agencija i drugih korporativnih davatelja jezičnih usluga.
5.2 - Koje su prednosti korporativnog članstva?
Kao punopravni korporativni sudionici na vodećem prevoditeljskom portalu i u vodećoj prevoditeljskoj zajednici u svijetu, korporativni članovi uživaju posebnu izloženost, povlastice i položaj u zajednici portala ProZ.com.
Pored razlikovnog označavanja posebnom korporativnom vrpcu, korporativni članovi ostvaruju komercijalnu prednost uvrštenja u imenike korporativnih članova -- kako javnih tako i privatnih poduzetnika. Mogu također oglašavati standardne poslove izravno, bez čekanja na prethodno odobravanje oglasa te uživati izravan telefonski pristup podršci. Korporativni članovi dobivaju popust na događaje portala ProZ.com, a isto tako i na pristup novoj platformi ProZ.com CONNECT! za dodjelu poslova vanjskim suradnicima i upravljanje davateljima usluga.
Potpuni popis prednost naći ćete ovdje: http://www.proz.com/join?viewPage=corp
Imeniku se može pristupiti iz izbornika za navigaciju na vrhu stranice, odabirom »Imenici« => »Tvrtke«.
Korporativni imenik također se promiče u imeniku samostalnih prevoditelja i na novoj platformi ProZ.com CONNECT!.
5.4 - Jesu li neke od prednosti individualnog članstva uključene u korporativno članstvo?
Brojne prednosti individualnog članstva uključene su u korporativno članstvo, uključujući puni pristup Blue Boardu, oglasima za posao, postavljanje upisa u forum bez njihovog prethodnog odobravanja, popuste na priredbe, pravo organiziranja druženja, itd.* Međutim, prednosti koje su bitne isključivo za pojedince -- poput uvrštenja u imenik samostalnih prevoditelja -- nisu uključene.
* Pristup svojstvima umrežavanja, koje mogu utjecati na druge članove, može biti izmijenjen ili opozvan po vlastitom nahođenju tima portala ProZ.com.
5.5 - Što će se dogoditi s mojim trenutnim članstvom ako uplatim korporativno članstvo?
Ako ste već standardni član portala ProZ.com, imate dvije mogućnost pri uzimanju korporativnog članstva: (1) možete izraditi novi profil posvećen Vašim korporativnim aktivnostima te uplatiti članstvo za taj novi profil ili (2) možete uplatiti korporativno članstvo iz Vašeg postojećeg profila. Ako se odlučite za mogućnost pod brojem (2), neiskorišteni dio Vaše članarine bit će pretvoren u produženje roka trajanja Vašeg korporativnog članstva.
Radi pretvaranja Vašeg individualnog članstva u korporativno članstvo, molimo podnesite tiket za podršku.
5.6 - Kako se mogu pridružiti kao korporativni član?
ProZ.com assigns an account manager to members to help you take full advantage of all business members' benefits and reach your goals.
In most cases, each Business paying member has a Success Manager whom you can contact anytime.
5.8 - Postoje li uvjeti pod kojima će zahtjev neke trtke za pridruživanjem biti odbijen?
Ovlašteni djelatnici portala ProZ.com zadržavaju pravo odbiti primanje u korporativno članstvo na selektivnoj osnovi. Tvrtke s niskim prosjekom unosa na Blue Boardu ne smiju biti primljene kao korporativni članovi. Primanje u članstvo može također biti odbijeno onima koje su prevoditelji i tumači na portalu ProZ.com prijavili zbog neplaćanja.
5.9 - Tko su članovi portala?
Članovi portala su korisnici portala koji trenutno imaju plaćenu članarinu.
Članovi imaju određene prednosti na području umrežavanja i uživaju puni pristup svim podacima, svojstvima i klijentima na portalu. A članovi su portala koji unaprjeđuje i ponovno definira način na koji se prevodi.
5.10 - Business member benefits overview
Recognized employees of a business with membership at ProZ.com inherit access permissions to the following benefits, listed by business membership tier.
Unlimited job postings and freelancer communications
Individualized training and support
Professional search assist by ProZ.com staff
API for your site or TMS application with ProZ.com provided development support
5.11 - Services for non paying businesses
Recognized employees of a business at ProZ.com are associated with their employer's identity throughout ProZ.com and have the following services available:
Non paying user business:
No business member badge
Unlimited employee seat administration
Access to per-use billed ProzPay service, a new way to pay your translators: ProzPay
Basic listing in the ProZ.com directory of translation companies: Directory
Access to preview ProZ.com Pools, pre-screened specialized professionals : Pools
Access to basic filters in the professional directory "Find" by ProZ: Find
Contact up to 25 professionals per day through job posts and/or professional directory messages, with additional contacts available
5.12 - What if I decide that I am not satisfied with my business membership —can I get a refund?
Yes. When you purchase your membership, you can request a full refund for up to 30 days. Full refunds are only available for your first purchase.
If you are in any way unsatisfied with your business membership experience, contact [email protected], we want to hear from you. A prorated refund corresponding to the remaining months will be issued, less any payment fees that have been charged.
Note that refunds for payments made by credit card, Skrill, or PayPal will be processed using the method that was originally used to make payment, —credit card payments are refunded to the paying credit card, Skrill payments are refunded to the paying Skrill account, etc. Due to high transfer fees, users who pay via wire transfer (either locally or to ProZ.com's bank in the U.S.) or Western Union will be asked to provide an alternate refund method —in this case, either PayPal or Skrill. ProZ.com may also provide refunds via check for those users residing in the United States.
5.13 - Can I upgrade to the other business packages?
Yes. In checkout, your current membership will be calculated into a discount towards purchase of the package of your choice. The discount will depend on the length of remaining membership.
5.14 - Can I downgrade my business package?
Yes, you can downgrade, but instead of cash being returned, your membership period will be extended based on the period of time remaining:
From Plus to Standard and from Enterprise to Plus, it will be extended by 25%.
From Enterprise to Standard, it will be extended by 40%.
6.1 - How do I edit the information on the business page?
You can use the edit icon you’ll find in your business page’s header:
Make sure that you complete all or most of the information across all five tabs. This information will help your business page be found in the Translation agencies & companies directory.
6.2 - How can I increase views on my business page?
Here are some quick strategies to keep in mind when trying to increase the views on your business page:
Make sure that your Blue Board record and your business page are associated.
Complete as many fields as you can in your page’s business data. Languages, industries, services and country are important for search filters, and information like your logo and your website will increase trust and invite clicks. If you have employees, remember to add their profiles and confirm them.
Be active on ProZ.com: complete your profile (including a good profile picture, tagline and name), give WWA feedback to service providers you’ve worked with, post jobs, recruit service providers using ProZ Find, request entries on your Blue Board record and contact professionals using the directory
Consider buying business membership. Among many other benefits, membership allows your company's logo to be displayed in the Blue Board, and business pages are ranked in the the translation agencies & companies directory based on membership tiers: Enterprise members appear first, followed by Plus, then Standard, and the 40,000+ non-member businesses are listed after the business members. Each tier is sorted by LWA rating.
For more information about increasing your business page’s visibility, you can read this blog article.
6.3 - I'm a freelancer but I also outsource work as an agency/company, do I need to create two different profiles, one for each?
No, you may have only one individual profile which will allow you to edit your business page, post jobs on your company’s behalf, leave WWA entries in service providers’ profiles, reply to LWA entries made to your Blue Board, and all of the activities that relate to your business’ needs. At the same time, you can use this one profile to participate in forums and KudoZ, quote on job postings, position yourself in the freelancers’ directory, and get involved in all of the activities that relate to your needs as a freelancer.
To find out more about setting your account type to represent you as a freelancer and outsourcer, please see this FAQ.
6.4 - What's the difference between a business page and a profile?
A business page represents your business, and a profile represents a person ─as freelancer, freelancer and outsourcer, or owner, employee or representative of a company.
The profile is used for logging in to ProZ.com and performing Business page maintenance, job posting and contacting service providers. Individual profiles may be created for employees of your company, and associated to your Business page, so they can use ProZ.com to post jobs or overview your business activity on behalf of your company. Business pages show all the relevant information about your company as well as your Blue Board rating.
For more information about business pages and profiles, you can read this blog article.
6.5 - Do I need to be a Business member in order to have a Business page?
No, you don’t need to have membership in order to create a Business page. If you want to know how to create one, please see this FAQ.
6.6 - How can I create a Business page?
In order to create a Business page, you must first have an active profile (this is the profile you use to log in to the site, and to participate in the community).
You can create a Business page by going to your Profile updater and changing the account type to “Translation agency/company employee or owner”. As you type the name of your company, the following message will show:
You may also request the creation of business page via a support request. Please make sure to provide:
Link to an active profile registered for Translation agency/company employee or owner or Freelance and outsourcer which will be affiliated to this Business page.
All the necessary information about your company such as: company name, email, complete address etc.
6.7 - Can I have a freelancer profile and also a business page?
If you have a freelancer profile for yourself and also outsource jobs on behalf of a company, choose the account type “Freelancer and outsourcer” in your Profile updater and save the settings.
6.8 - What happens to my company profile now that there are business pages?
Your business page will be used to represent your company. Your profile is necessary to manage your Business page, post jobs, leave WWA entries for Service Providers you’ve worked with, reply to LWA entries on your Blue Board, and other site activities, but it should represent you as an individual ─employee, owner, representative of your company─, and not your company.
6.9 - Who can edit my Business page?
Any employee that has been affiliated with your Business page and who has admin rights can edit it.
You can add employees to your Business page by clicking on the “Add employee” button located at the top of the list of employees on your Business page.
6.10 - How many profiles can be created for employees of my company?
Each individual employee or representative of your company can have a separate profile.
If you have purchased a Plus or Enterprise Business membership package, you can claim two ProZ.com Professional Plus memberships for personal profiles that entitle the holders to hundreds of hours of free training video.
After the creation of these profiles, you can affiliate them to your business page by clicking on the “Add employee” button located at the top of the list of employees on your business page.
6.11 - How can I associate a profile for an employee of my company to my business page?
You can add employees to your business page by clicking on the “Add employee” button located at the top of the list of employees on your Business page.
6.12 - Why isn't my company profile showing my company’s average LWA?
Your company’s average LWA, along with your Blue Board record’s most recent entries and other relevant information, are now visible on your business page. Your business page is separate from your company’s Blue Board record, and the profile that you use for logging in, maintaining your business page and using the site’s other features, like posting jobs.
This change was introduced along with the new business pages. They are different from the company profiles that were used in the past. The advantage of business pages is their new design planned with the needs of businesses in mind.
6.13 - Why does my profile show that I'm an employee of my company?
This is just a designation that let visitors to your profile know that you are affiliated to a certain business and that you may be using the site on that businesses’ behalf. For example, if you post a job, it will show that you have an affiliation to your company.
6.14 - My profile shows an affiliation to a company I have no relation to.
6.15 - My Business page has a Blue Board record for a different business associated
If your Business page has been associated with the wrong Blue Board record, please submit a support request.
6.16 - How can I post jobs on behalf of my company/agency now that my company profile is a Business page?
The job posting process is the same. When you use the system to post a job while logged in, you need to select the option “I represent a company” in the Representation section of the form, and your business page will be automatically associated with the form.
6.17 - How can I merge my freelancer and company’s profiles?
If you have two profiles and wish to continue using just one, but don’t wish to lose your KudoZ points and WWA history, please submit a support request.
If you don’t have any KudoZ points or WWA history, you can close the account that you don’t use (by going to the Profile > Settings > Close account), or ask site staff to do it for you by submitting a support request.
6.18 - Do I have to show my business affiliation on my profile?
Your business affiliation will still show under the Affiliations section of your profile, as your Employer. This can’t be hidden unless you are removed as an employee of that business page.To change which business is marked as your employer, or if you wish to remove your business affiliation, please submit a support request.
6.19 - How do I associate my Blue Board record with my business page?
If you already have a Blue Board record and want to associate it to your business page, find your record and above your contact information you’ll find a button that reads “Associate to my business”.
6.20 - How do I add a logo to my business page?
From your business page’s header, where your company logo should be, you can click on the edit button and then upload an image file from your computer or use a URL.
6.21 - What if there is more than one business page for our business?
Please submit a support request to merge your business page.
6.22 - There is a profile affiliated as an employee to my business page who does no longer work for my business/has never worked for my business. What should I do?
You can remove the profile of a past employee “Mark as past employee”. If you do not know this person, you can instead click on “Remove employee”.
6.23 - I want to delete my business page, how can I do that?
6.24 - Where can I find a breakdown of business members by country/region?
In the Translation companies directory, you will find a button that says “Show members map” that will display an interactive map that is updated in real time as businesses become members.
6.25 - Do I need a username and password to edit my company's business page?
Business pages are edited by authorized administrators.
Business pages are managed by administrators that are logged in to their individual profile with employee status and administrator permissions for the business.
To manage your business page, login to your ProZ.com profile and navigate to the business page. If you don't have appropriate administrator rights you can send a request for admin rights by clicking 'claim.'
6.26 - Can I keep my freelancer profile and status if I'm an employee listed on a business page?
Yes, you can have a business page for your company and still use your individual freelancer profile.
ProZ.com business pages are separate from your individual profile. If you are the owner or employee of the business, when you quote on jobs you will have the ability to quote either as an individual or as an agent of a company which you represent. Being an employee or sub contractor to a business will not prohibit you from representing yourself as an individual.
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