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set up new email account - now not receiving mail on main account
Thread poster: William Pairman
William Pairman
William Pairman  Identity Verified
Spain
Local time: 02:25
Member (2005)
Spanish to English
Apr 13, 2016

Yesterday I set up a new account ([email protected]) as one of my 5 allowed on the basic hosting package. Since then I'm not receiving emails on my original (main work) account. I can access them via webmail on my lap top but not on my main PC or on my phone.

What can I do short of deleting the admin account? Would that even be sure to work?
 
Maria Kopnitsky
Maria Kopnitsky  Identity Verified
United States
Spanish to English
+ ...
Please submit a support request Apr 14, 2016

Hello William,

Could you please submit a support request so that hosting staff can look into this problem for you directly? That would help.

Thank you!

Best regards,

Maria
 
William Pairman
William Pairman  Identity Verified
Spain
Local time: 02:25
Member (2005)
Spanish to English
TOPIC STARTER
First thing I did Apr 15, 2016

Maria Kopnitsky wrote:

Hello William,

Could you please submit a support request so that hosting staff can look into this problem for you directly? That would help.


I did, it's coming up for 48 hours and the problem still hasn't been resolved. I'm losing work because of this, it's unacceptable.

The situation actually got worse, I can no longer access webmail via another computed as it says I've exceeded my quota when I patently haven't (> 33%)

[Edited at 2016-04-15 08:06 GMT]
 
William Pairman
William Pairman  Identity Verified
Spain
Local time: 02:25
Member (2005)
Spanish to English
TOPIC STARTER
48 hours and still waiting Apr 15, 2016

I've submitted a second support request to ask why the first has not been dealt with
 


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set up new email account - now not receiving mail on main account






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